Returns & refund policy
You have 72 hours from delivery to let us know if your order arrived damaged, defective, or incorrect. Depending on the item and situation, you may be eligible for a replacement or a refund.
Items returned simply because you changed your mind cannot be accepted.
Valid reasons to request a return
- The item arrived damaged or defective.
- The item received doesn't match what you ordered, or is missing parts.
- The size or variant delivered doesn't match your order.
What we can't accept
- Change of mind after the order has been placed.
- Items that have been worn, washed, or used.
Conditions for a return
- The item must be unworn, unwashed, and in its original condition.
- All original tags, packaging, and any included accessories must be included.
How to start a return
Contact us at contact.travelmart@gmail.com or call +8801964130177 within 72 hours of delivery with your order number and a photo of the issue. We'll confirm whether the item qualifies and let you know the next steps, including how to send it back.
Refunds
Once we receive and inspect the returned item, approved refunds are processed within 7 business days. In some cases this may take a little longer depending on the payment method and courier.